Support

How to get help with Digital Fusion, and how to delete your account.

Help in the app

Most answers are in the app. Open the menu, tap Settings, then tap Help. It covers credit and buying, vouchers, refunds, choosing which AI answers, private chats and your account.

Contact us

Email [email protected]. Tell us the phone model you use and what happened. Do not send passcodes or card details.

An answer was wrong

Tap the thumb under the answer and pick a reason. Every one of these is read, and a flagged answer is treated as a fault until we have checked it.

Credit and refunds

• Open the menu and tap your balance or Top up. That opens Your credit, where you buy credit or add a voucher. On an iPhone the App Store takes the payment, and the credit is added as soon as we have checked it with Apple.
• If the App Store took your payment but the credit did not arrive, open Your credit again. The purchase is sent again each time you open it, and it is only ever added once.
• Apple handles refunds for purchases made through the App Store, under its own rules. Ask through your Apple account, at reportaproblem.apple.com.
• Credit is not money, and once it has been spent it cannot be refunded. If we make a billing mistake, we correct it with a credit adjustment.

Delete your account

This deletes your chats, files, pictures, notes and profile from our servers, and signs you out on every device. Credit left on the account cannot be used again or refunded. We keep the record of what you bought and spent, without anything that identifies you, because the law requires it. This cannot be undone.

If you cannot open the app, email [email protected] from the address or with the phone number you signed up with, and we will help.

Privacy and terms

Read our privacy policy and our terms of use.